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Tools for RACI Modeling

Definition: The RACI Model has been proven to work with low-tech or widely available tools such as:

• squared (checkered) paper • HTML • Microsoft Excel

Advantages of low-tech tools are ease of use, flexibility, accessibility and low investment costs. Low-tech tools help you to start early and involve every stakeholder without technical barriers.

Low-tech models can be used as input for more structured BPM tools or CASE tools. Most BPM tools can also output a RACI model from their internal process models.

supports

RACI Model a model used to help define who is responsible / accountable;

The RACI model is built around a simple 2-dimensional matrix which shows the 'involvement' of Functional Roles in a set of Activities. 'Involvement' can be of different kinds: Responsibility, Accountability, Consultancy or ...

refers to

Workflow or process engine A workflow or process control engine is needed to allow the pre-definition and control of defined processes such as an Incident Lifecycle, Request Fulfilment Lifecycle, Problem Lifecycle, Change Model, etc.

This should allow responsibilities, activities, time scales, escalation paths and alerting to be ...

is one of

Tools for IT Service Management It is generally recognized that the use of Service Management tools is essential for the success of all but the very smallest process implementations. The tool being used shall support the processes – not the other way around.

Often organizations believe that by ...

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Cabinet Office. COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.