Process

translates to German

Prozess Ein strukturierter Satz an Aktivitäten, mit deren Hilfe ein bestimmtes Ziel erreicht werden soll. Ein Prozess wandelt einen oder mehrere definierte Inputs in definierte Outputs um. Ein Prozess kann beliebige Rollen, Verantwortlichkeiten, Hilfsmittel und Steuerungen für das Management enthalten, die für eine ...

is characterized as

being measurable We are able to measure the process in a relevant manner.

It is performance driven. Managers want to measure cost, quality and other variables while practitioners are concerned with duration and productivity.

having specific results The reason a process exists is to deliver a specific result. This result must be individually identifiable and countable.

While we can count 'changes', it is impossible to count how many 'Service Desks' were completed.

having 'customers' Every process delivers its primary results to a 'customer 'or stakeholder.

They may be internal or external to the organization but the process must meet their expectations.

responding to specific events While a process may be ongoing or iterative, it should be traceable to a specific trigger.

contains

Business Process

Process Model 

is referenced from

Dilbert's company deploys interdependent processes However: there are quality problems, no incentive for engineers to fix broken processes, and no support from management in the case of an escalation

Source: Service Design (OGC)

• 3.6 Design aspects

Source: Service Strategy (OGC)

• 2.3 The business process
• 2.6 Functions and processes across the lifecycle