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Responsibility and Accountability

Definition: a pair of management attributes which organizations use to increase security and governance; if responsibility and accountability for key activities are identified, documented, assigned, accepted and executed, then risks of errors in executing such activities are greatly reduced

Maturity Table
LevelEvidence
1

There is no definition of accountability and responsibility. People take ownership of issues based on their own initiative on a reactive basis.

2

An individual assumes his/her responsibility and is usually held accountable, even if this is not formally agreed.

There is confusion about responsibility when problems occur, and a culture of blame tends to exist.

3

Process responsibility and accountability are defined and process owners have been identified.

The process owner is unlikely to have the full authority to exercise the responsibilities.

4

Process responsibility and accountability are accepted and working in a way that enables a process owner to fully discharge his/her responsibilities.

A reward culture is in place that motivates positive action.

5

Process owners are empowered to make decisions and take action.

The acceptance of responsibility has been cascaded down throughout the organisation in a consistent fashion.

translates to German

Zuständigkeit und Verantwortlichkeit Für bestimmte Rollen, Aufgaben oder Aktivitäten sind bestimmte Personen, Funktionen oder Stellen zugeordnet, d.h. sie erledigen oder verantworten die Aufgaben.

Dieser Zusammenhang besteht immer: entweder implizit (die Betroffenen ahnen oder wissen es einfach) oder explizit (die Zuständigkeit wird besprochen, vereinbart und dokumentiert).

is referenced from

Human Resource Plan

is referenced from

RACI Model a model used to help define who is responsible / accountable;

The RACI model is built around a simple 2-dimensional matrix which shows the 'involvement' of Functional Roles in a set of Activities. 'Involvement' can be of different kinds: Responsibility, Accountability, Consultancy or ...

is one of

Maturity Attributes The maturity model is built up starting from the generic qualitative model to which principles from the following attributes are added in an increasing manner:

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

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