Service Portfolio Management Process

can be mapped to

PO01.6 IT Portfolio Management Actively manage with the business the portfolio of IT-enabled investment programmes required to achieve specific strategic business objectives by identifying, defining, evaluating, prioritising, selecting, initiating, managing and controlling programmes. This should include clarifying desired business outcomes, ensuring that programme objectives support achievement ...

translates to German

Service Portfolio Management Prozess Der Prozess, der für das Management des Serviceportfolios verantwortlich ist. Beim Service Portfolio Management steht der Wert der Services im Vordergrund, den diese für das Business darstellen.

has evolved from

Service Level Management Process The Process responsible for negotiating agreements in their various forms. It is also responsible for ensuring that ITSM Processes, internal and external agreements are appropiate for the agreed Service Level Targets.

contains

Service Portfolio The complete set of Services that are managed by a Service Provider. The Service Portfolio is used to manage the entire Lifecycle of all Services, and includes three Categories: Service Pipeline (proposed or in Development); Service Catalogue (Live or available for Deployment); ...

Service Portfolio Management basic concepts If we think of SPM as a dynamic and ongoing process set, it should include the following work methods:

- Define: inventory services, ensure business cases and validate portfolio data

- Analyse: maximize portfolio value, align and prioritize and balance supply and demand

- Approve: ...

Service Portfolio Management objectives By acting as the basis of a decision framework, a Service Portfolio either clarifies or helps to clarify the following strategic questions:

- Why should a customer buy these services?

- Why should they buy these services from us?

- What are the pricing or ...

Service Portfolio Management roles Product Managers have a key role under Service Portfolio Management