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Capacity Management Process

Definition: The Process responsible for ensuring that the Capacity of IT Services and the IT Infrastructure is able to deliver agreed Service Level Targets in a Cost Effective and timely manner. Capacity Management considers all Resources required to deliver the IT Service, and plans for short-, medium- and long-term Business Requirements.

has evolved from

Capacity Management Process The Process responsible for ensuring that the Capacity of IT Services and the IT Infrastructure is able to deliver agreed Serice Level Targets in a Cost Effective and timely manner.

The Capacity Management Process considers all Resources required to deliver the IT Service, ...

contains

Capacity Management basic concepts

Capacity Management objectives

Capacity Management roles

is referenced from

DS03 Manage performance and capacity

[06.5] Capacity management Objective: To ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer’s business needs.

maintains

Capacity Management Information System a virtual repository of all Capacity Management data, usually stored in multiple physical locations

can be mapped from

Disposition

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Office of Government Commerce (OGC). COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.