Service Design processes

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Service Catalogue Management Process

Service Level Management the Process responsible for negotiating Service Level Agreements, and ensuring that these are met; SLM is responsible for ensuring that all IT Service Management Processes, Operational Level Agreements, and Underpinning Contracts, are appropriate for the agreed Service Level Targets. SLM monitors and ...

Capacity Management Process The Process responsible for ensuring that the Capacity of IT Services and the IT Infrastructure is able to deliver agreed Service Level Targets in a Cost Effective and timely manner. Capacity Management considers all Resources required to deliver the IT Service, and ...

Availability Management process responsible for Defining, Analysing, Planning, Measuring and Improving all aspects of the Availability of IT services

Availability Management is responsible for ensuring that all IT Infrastructure, Processes, Tools, Roles, etc are appropriate for the agreed Service Level Targets for Availability.

IT Service Continuity Management process responsible for managing Risks that could seriously affect IT Services

ITSCM ensures that the IT Service Provider can always provide minimum agreed Service Levels, by reducing the Risk to an acceptable level and Planning for the Recovery of IT Services. ITSCM should be ...

Information Security Management Process The Process that ensures the Confidentiality, Integrity and Availability of an Organization’s Assets, information, data and IT Services. Information Security Management usually forms part of an Organizational approach to Security Management that has a wider scope than the IT Service Provider, and ...

Supplier Management Process The Process responsible for ensuring that all Contracts with Suppliers support the needs of the Business, and that all Suppliers meet their contractual commitments.