Service Transition processes

contains

Transition Planning and Support the process responsible for planning all Service Transition processes and coordinating the resources that they require

Change Management process the Process responsible for controlling the Lifecycle of all Changes

Service Asset and Configuration Management the Process responsible for both Configuration Management and Asset Management

Release and Deployment Management the Process responsible for both Release Management and Deployment

Service Validation and Testing process responsible for Validation and Testing of a new or Changed IT Service

Service Validation and Testing ensures that the IT Service matches its Design Specification and will meet the needs of the Business.

Evaluation the (generic) process responsible for assessing a new or changed IT Service to ensure that Risks have been managed and to help determine whether to proceed with the Change

Knowledge Management process The (generic) Process responsible for gathering, analysing, storing and sharing knowledge and information within an Organization;

The primary purpose of Knowledge Management is to improve Efficiency by reducing the need to rediscover knowledge.