Service Operation stage

is part of

Service Lifecycle An approach to IT Service Management that emphasizes the importance of coordination and Control across the various Functions, Processes, and Systems necessary to manage the full Lifecycle of IT Services

can be mapped from

Produktion

is published in

Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis;

Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Source: Service Operation (OGC)

• Introduction