Problem Management Process

translates to German

Problem Management Prozess Der Prozess, der für die Verwaltung desLebenszyklus aller Probleme verantwortlich ist. Wichtigstes Ziel des Problem Management ist es, Incidents zu verhindern bzw. die Auswirkungen von Incidents zu minimieren, die nicht verhindert werden können.

has evolved from

Problem Management Process The Process responsible for managing the Lifecycle of all Problems. Primary Objective is to prevent Incidents from happening and to minimize the impact on the IT Infrastructure.

contains

Problem Management basic concepts

Problem Management objectives • to prevent incidents from happening,

• to eliminate recurring incidents and

• to minimize the impact of incidents that cannot be prevented

Problem Management roles

is referenced from

[08.3] Problem management Objective: To minimize disruption to the business by proactive identification and analysis of the cause of incidents and by managing problems to closure.

maintains

Known Error Database A database containing all Known Error Records

can be mapped from

DS10 Manage problems