Functions in ITIL V3

translates to German

Funktionen in ITIL V3

refers to

Function a team or group of people and the tools they use to carry out one or more Processes or Activities;

For example: the Service Desk is an organizational function which carries out activities of the role First-Level-Support within the Incident Management process.

lists

Service Desk The Single Point of Contact between the Service Provider and the Users. A typical Service Desk manages Incidents and Service Requests, and also handles communication with the Users.

Application Management the function responsible for managing Applications throughout their Lifecycle

IT Operations Management the function within an IT Service Provider that performs the daily Activities needed to manage IT Services and the supporting IT Infrastructure; IT Operations Management includes IT Operations Control and Facilities Management.

Technical Management the function responsible for providing technical skills in support of IT Services and management of the IT Infrastructure. Technical Management defines the Roles of Support Groups, as well as the tools, Processes and Procedures required.

Source: Service Operation (OGC)

• 6.1 Functions