Für wen? |
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation
- IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme
This may include, but is not limited to, IT professionals, business managers and business process owners. | Course Content | Candidates can expect to gain competencies in the following:
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
| Course Objectives | To gain knowledge of the ITIL® terminology, structure and basic concepts, and to comprehended the core principles of ITIL® practices for Service Management.
This course is not intended to enable participants to apply the ITIL® practices for Service Management without further guidance — please refer to our more advanced training courses for this purpose, or contact us for discussing your individual requirements in this field. |
| Unsere Trainer für diese Schulung | 
Wolfgang Schlüter | 
Boran Goegetap | (2) |
|
| | Dauer | 3 Tage | | Listenpreis | € 1.000 | | Bester Preis | 
€ 840 | | (1) |
Leider können wir momentan keine öffentlichen Termine zu diesem Kurs anbieten.
Falls Sie an einer Teilnahme interessiert sind, dann
schicken Sie uns bitte eine Email
mit Ihrem Wunschtermin.
Wir werden gerne versuchen, einen passenden Termin für Sie anzusetzen.
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