translates to German | Kontinuierliche Serviceverbesserung eine Phase im Lebenszyklus eines IT Service und Titel einer der ITIL Kernpublikationen;
Das Continual Service Improvement ist verantwortlich für die Verwaltung von Verbesserungen in IT Service Management Prozessen und IT Services. Dabei werden die Performance des IT Service Providers kontinuierlich gemessen und
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| contains | CSI basic concepts CSI roles CSI activities will be successful if specific roles and responsibilities are properly identified. | contains | CSI goals and objectives The primary purpose of CSI is to continually align and realign IT services to the changing business needs. Continual Service Improvement processes The 7-Step Improvement Process The improvement process spans not only the management organization but the entire service lifecycle. This is a cornerstone of CSI. | refers to | The 8 Steps to Successful Change | is published in | Continual Service Improvement Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements.
Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service
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 | Source: Continual Service Improvement (OGC) |
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