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> itil > v3 > buecher |
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| An Introductory Overview of ITIL® V3 | This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content and coverage of ITIL (source: page 2) 58 page PDF download available at the official site |
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| The Official Introduction to the ITIL Service Lifecycle | explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts
into context all the familiar ITIL processes from the earlier books; This title introduces ITSM and ITIL, explains why the
service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation (source: OGC) |
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| Service Strategy | A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. |
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| Service Design | In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure, service solutions and processes. |
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| Service Transition | provides guidance and process activities for the transition of services in the operational business environment; It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. |
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| Service Operation | introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis; Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary. |
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| Continual Service Improvement | Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised
the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. |
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| ITIL Lifecycle Publication Suite, Version 3 | The new core ITIL titles have been commissioned and structure to be read as a five title series, each building on the work
of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people
involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to
the entire library. The ITIL Lifecycle Publication Suite contain Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually. |
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