Service Strategy

A view of ITIL that aligns business and IT so that each brings out the best in the other.

It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.


publishes concept	Service Strategy establishes an overall Strategy for IT Services and for IT Service Management

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Office of Government Commerce (OGC). COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.