Service Delivery stage

contains

Availability Management process responsible for Defining, Analysing, Planning, Measuring and Improving all aspects of the Availability of IT services

Availability Management is responsible for ensuring that all IT Infrastructure, Processes, Tools, Roles, etc are appropriate for the agreed Service Level Targets for Availability.

Capacity Management Process The Process responsible for ensuring that the Capacity of IT Services and the IT Infrastructure is able to deliver agreed Serice Level Targets in a Cost Effective and timely manner.

The Capacity Management Process considers all Resources required to deliver the IT Service, ...

Financial Management process responsible for managing an IT Service Provider’s Budgeting, Accounting and Charging Requirements

IT Service Continuity Management process responsible for managing Risks that could seriously affect IT Services

ITSCM ensures that the IT Service Provider can always provide minimum agreed Service Levels, by reducing the Risk to an acceptable level and Planning for the Recovery of IT Services. ITSCM should be ...

Security Management Process The Process that ensures the Confidentiality, Integrity and Availability of an organization's Assets, Information, Data and IT Services.

Service Level Management Process The Process responsible for negotiating agreements in their various forms. It is also responsible for ensuring that ITSM Processes, internal and external agreements are appropiate for the agreed Service Level Targets.

is referenced from

Interfaces between individual Processes and Functions There are many interfaces (or overlap) between each and every process, as well as the Servicedesk function.

Some interfaces constitute a chain of activities, started in one process and continued in another. Some interface constitute an information exchange between two processes.

It is ...

is published in

Service Delivery