IT Service Continuity Management process

Definition: responsible for managing Risks that could seriously affect IT Services ITSCM ensures that the IT Service Provider can always provide minimum agreed Service Levels, by reducing the Risk to an acceptable level and Planning for the Recovery of IT Services. ITSCM should be designed to support Business Continuity Management.

consumes	Information about Availability techniques Information about Changes regarding Continuity Plan Information about Security Requirements concerning ITSCM Information about appropriate hardware resources Information about historical data Information about infrastructure baseline Information about obligations Information for cost-benefit calculations
has evolved into	IT Service Continuity Management process responsible for managing Risks that could seriously affect IT Services ITSCM ensures that the IT Service Provider can always provide minimum agreed Service Levels, by reducing the Risk to an acceptable level and Planning for the Recovery of IT Services. ITSCM should be ...
produces	Information about Contingency Plan Information about Continuity Plan Information about Continuity Plans Information about baseline after a catastophe Information about business requirements Information about vital business functions Request for cost information
is part of	Service Delivery stage the set of tactical processes

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Office of Government Commerce (OGC). COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.