Service Lifecycle

contains

Service Strategy establishes an overall Strategy for IT Services and for IT Service Management

Service Design stage proposes and develops solutions for new or changed services, along with necessary Processes, Tools, Architecture and Measurement

Service Transition stage the goal is to assist organizations seeking to plan and manage service changes and deploy service releases into the production environment successfully

Service Operation stage carries out day-to-day activities to deliver and support services for business users

Continual Service Improvement is responsible for managing improvements to IT Service Management Processes and IT Services

is published in

An Introductory Overview of ITIL® V3 This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content and coverage of ITIL (source: page 2)

58 page PDF download available at <a href="http://www.best-management-practice.com/gempdf/itSMF_An_Introductory_Overview_of_ITIL_V3.pdf">the official ...

ITIL Lifecycle Publication Suite, Version 3 The new core ITIL titles have been commissioned and structure to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum ...

The Official Introduction to the ITIL Service Lifecycle explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books; This title introduces ITSM and ITIL, explains why the service lifecycle ...

is sometimes referred to as

Service Management Lifecycle

Source: Service Strategy (OGC)

• 1.2 Context
• 2.5 The Service lifecycle