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Service Lifecycle

Definition: An approach to IT Service Management that emphasizes the importance of coordination and Control across the various Functions, Processes, and Systems necessary to manage the full Lifecycle of IT Services

contains

Service Strategy establishes an overall Strategy for IT Services and for IT Service Management

Service Design stage proposes and develops solutions for new or changed services, along with necessary Processes, Tools, Architecture and Measurement

Service Transition stage the goal is to assist organizations seeking to plan and manage service changes and deploy service releases into the production environment successfully

Service Operation stage carries out day-to-day activities to deliver and support services for business users

Continual Service Improvement is responsible for managing improvements to IT Service Management Processes and IT Services

is published in

ITIL Lifecycle Publication Suite, Version 3 The new core ITIL titles have been commissioned and structure to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum ...

is sometimes referred to as

Service Management Lifecycle

see publication details, table of content or references of 'Service Strategy'

Source: Service Strategy (OGC)

  • 1.2 Context
  • 2.5 The Service lifecycle

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Office of Government Commerce (OGC). COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.