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Service Asset and Configuration Management basic concepts

is part of

Service Asset and Configuration Management the Process responsible for both Configuration Management and Asset Management

lists

Configuration Item Any Component that needs to be managed in order to deliver an IT Service. Information about each CI is recorded in a Configuration Record within the Configuration Management System and is maintained throughout its Lifecycle by Configuration Management. CIs are under the ...

Configuration Management System A set of tools and databases that are used to manage an IT Service Provider’s Configuration data. The CMS also includes information about Incidents, Problems, Known Errors, Changes and Releases; and it may contain data about employees, Suppliers, locations, Business Units, Customers ...

Service Knowledge Management System A set of tools and databases that are used to manage knowledge and information. The SKMS stores, manages, updates, and presents all information that an IT Service Provider needs to manage the full Lifecycle of IT Services.

see publication details, table of content or references of 'Service Transition'

Source: Service Transition (OGC)

  • 4.3 Service asset and configuration management

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Office of Government Commerce (OGC). COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.