Service Asset and Configuration Management (SACM)

Definition: the Process responsible for both Configuration Management and Asset Management

translates to German

Service Asset and Configuration Management der Prozess der sowohl für das Configuration Management als auch das Asset Management verantwortlich ist

has evolved from

Configuration Management the Process responsible for maintaining information about Configuration Items, including their Relationships, required to deliver an IT Service

contains

Service Asset and Configuration Management activities

contains

Service Asset and Configuration Management roles

Service Asset and Configuration Management basic concepts

Service Asset and Configuration Management objectives

refers to

IT Asset Management the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment; Assets include all elements of software and hardware that are found in the business environment.

Service Asset Any Resource or Capability; Anything that could contribute to the delivery of a Service;

ITIL V3 defines 9 specific asset types which are grouped in Resources and Capabilities.

maintains

Configuration Management System A set of tools and databases that are used to manage an IT Service Provider’s Configuration data. The CMS also includes information about Incidents, Problems, Known Errors, Changes and Releases; and it may contain data about employees, Suppliers, locations, Business Units, Customers ...

can be mapped to

DS09 Manage the configuration 

PO 02 Define the information architecture

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Cabinet Office. COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.