Known Error Database (KEDB)

translates to German

Known Error Datenbank Eine Datenbank, die sämtliche Records bekannter Fehler enthält. Diese Datenbank wird vom Problem Management erstellt und vom Incident und Problem Management eingesetzt. Die Known Error Database ist Teil des Service Knowledge Management Systems.

contains

Known Error A Problem that has a documented Root Cause and a Workaround.

Known Errors are created and managed throughout their Lifecycle by Problem Management. Known Errors may also be identified by Development or Suppliers.

is maintained by

Problem Management Process The Process responsible for managing the Lifecycle of all Problems

is one of

Problem Management basic concepts

is used by

Incident Management Process The Process responsible for managing the Lifecycle of all Incidents. The primary Objective of Incident Management is to return the IT Service to Customers as quickly as possible.

Source: Service Operation (OGC)

• 4.4 Problem Management