Event Management Process

translates to German

Event Management Prozess Der Prozess, der für die Verwaltung von Events während ihres Lebenszyklus verantwortlich ist. Das Event Management ist eine der wichtigsten Aktivitäten des IT-Betriebs.

has evolved from

Incident Management process the Process responsible for managing the Lifecycle of all Incidents (including Service Requests)

contains

Event Management activities

Event Management basic concepts

Event Management objectives The ability to detect events, make sense of them and determine the appropriate control action is provided by Event Management. Event Management is therefore the basis for Operational Monitoring and Control

Event Management roles It is unusual for an organization to appoint an "Event Manager", as events tend to occur in multiple contexts and for many different reasons.

refers to

IT Operations Management the function within an IT Service Provider that performs the daily Activities needed to manage IT Services and the supporting IT Infrastructure; IT Operations Management includes IT Operations Control and Facilities Management.

is referenced from

DS13.3 IT Infrastructure Monitoring Define and implement procedures to monitor the IT infrastructure and related events. Ensure that sufficient chronological information is being stored in operations logs to enable the reconstruction, review and examination of the time sequences of operations and the other activities surrounding or ...

Source: Service Operation (OGC)

• 4.1 Event Management