> iso-20000 > processes > service-delivery

[06] Service delivery process(es)

contains

[06.1] Service level management Objective: To define, agree, record and manage levels of service.

[06.2] Service reporting Objective: To produce agreed, timely, reliable, accurate reports for informed decision making and effective communication.

[06.3] Service continuity and availability management Objective: To ensure that agreed service continuity and availability commitments to customers can be met in all circumstances.

[06.4] Budgeting and accounting for IT services Objective: To budget and account for the cost of service provision.

NOTE In practice, many service providers will be involved in charging for such services. However, since charging is an optional activity, it is not covered by the standard.

[06.5] Capacity management Objective: To ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer’s business needs.

[06.6] Information security management Objective: To manage information security effectively within all service activities.

is one of

ISO 20000 Process Chapters the ISO 20000 standard contains following chapters, where each chapter defines a set of IT Service Management processes

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Office of Government Commerce (OGC). COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.