PO 08 Manage quality

focuses on

implementation of a programme for continuous improvement of IT services

ongoing performance monitoring against predefined objectives

the definition of a QMS

is controlled by

PO08.1 Quality Management System Establish and maintain a QMS that provides a standard, formal and continuous approach regarding quality management that is aligned with business requirements. The QMS should identify quality requirements and criteria; key IT processes and their sequence and interaction; and the policies, criteria ...

PO08.2 IT Standards and Quality Practices Identify and maintain standards, procedures and practices for key IT processes to guide the organisation in meeting the intent of the QMS. Use industry good practices for reference when improving and tailoring the organisation´s quality practices.

PO08.3 Development and Acquisition Standards Adopt and maintain standards for all development and acquisition that follow the life cycle of the ultimate deliverable, and include sign-off at key milestones based on agreed-upon sign-off criteria. Consider software coding standards; naming conventions; file formats; schema and data dictionary design ...

PO08.4 Customer Focus Focus quality management on customers by determining their requirements and aligning them to the IT standards and practices. Define roles and responsibilities concerning conflict resolution between the user/customer and the IT organisation.

PO08.5 Continuous Improvement Maintain and regularly communicate an overall quality plan that promotes continuous improvement.

PO08.6 Quality Measurement, Monitoring and Review Define, plan and implement measurements to monitor continuing compliance to the QMS, as well as the value the QMS provides. Measurement, monitoring and recording of information should be used by the process owner to take appropriate corrective and preventive actions.

is part of

Plan and Organise (PO) covers strategy and tactics, and concerns the identification of the way IT can best contribute to the achievement of the business objectives.

The realisation of the strategic vision needs to be planned, communicated and managed for different perspectives.

A proper organisation as well as ...

refers to

Qualitätsmanagement (allgemein) alle organisierten Maßnahmen, die der Verbesserung von Produkten, Prozessen oder Leistungen jeglicher Art dienen;

QM ist eine Kernaufgabe des Managements. In einigen Branchen ist ein Qualitätsmanagementsystem vorgeschrieben. (Quelle: Wikipedia)

Spezialisierte Methoden unterstützen verschiedene Aspekte von Qualität, z.B. Projektmanagement, Wissensmanagement, Servicemanagement. All diese Methoden setzen ...

can be mapped to

BS ISO/IEC 20000-1:2005 Quality System for IT Service Management – specification part; defines minimum requirements (MUST-HAVEs)

supports

Deliver projects on time and on budget, meeting quality standards.

Ensure satisfaction of end users with service offerings and service levels

Reduce solution and service delivery defects and rework.