ME 01 Monitor and evaluate IT performance

focuses on

identifying and implementing performance improvement actions

monitoring and reporting process metrics

is controlled by

ME01.1 Monitoring Approach Establish a general monitoring framework and approach to define the scope, methodology and process to be followed for measuring IT’s solution and service delivery, and monitor IT’s contribution to the business. Integrate the framework with the corporate performance management system.

ME01.2 Definition and Collection of Monitoring Data Work with the business to define a balanced set of performance targets and have them approved by the business and other relevant stakeholders. Define benchmarks with which to compare the targets, and identify available data to be collected to measure the targets. ...

ME01.3 Monitoring Method Deploy a performance monitoring method (e.g., balanced scorecard) that records targets; captures measurements; provides a succinct, all-around view of IT performance; and fits within the enterprise monitoring system.

ME01.4 Performance Assessment Periodically review performance against targets, analyse the cause of any deviations, and initiate remedial action to address the underlying causes. At appropriate times, perform root cause analysis across deviations.

ME01.5 Board and Executive Reporting Develop senior management reports on IT´s contribution to the business, specifically in terms of the performance of the enterprise´s portfolio, IT-enabled investment programmes, and the solution and service deliverable performance of individual programmes. Include in status reports the extent to which planned ...

ME01.6 Remedial Actions Identify and initiate remedial actions based on performance monitoring, assessment and reporting. This includes follow-up of all monitoring, reporting and assessments through:

• Review, negotiation and establishment of management responses

• Assignment of responsibility for remediation

• Tracking of the results of actions committed

is part of

Monitor and Evaluate (ME) All IT processes need to be regularly assessed over time for their quality and compliance with control requirements.

This domain addresses performance management, monitoring of internal control, regulatory compliance and governance.

can be mapped from

Controlling

supports

Ensure that IT demonstrates cost-efficient service quality, continuous improvement and readiness for future change

Ensure transparency and understanding of IT cost, benefits, strategy, policies and service levels

Respond to business requirements in alignment with the business strategy

Respond to governance requirements in line with board direction