DS13 Manage operations

focuses on

meeting operational service levels for scheduled data processing

monitoring and maintaining infrastructure

protecting sensitive output

is controlled by

DS13.1 Operations Procedures and Instructions Define, implement and maintain procedures for IT operations, ensuring that the operations staff members are familiar with all operations tasks relevant to them. Operational procedures should cover shift handover (formal handover of activity, status updates, operational problems, escalation procedures and reports on ...

DS13.2 Job Scheduling Organise the scheduling of jobs, processes and tasks into the most efficient sequence, maximising throughput and utilisation to meet business requirements.

DS13.3 IT Infrastructure Monitoring Define and implement procedures to monitor the IT infrastructure and related events. Ensure that sufficient chronological information is being stored in operations logs to enable the reconstruction, review and examination of the time sequences of operations and the other activities surrounding or ...

DS13.4 Sensitive Documents and Output Devices Establish appropriate physical safeguards, accounting practices and inventory management over sensitive IT assets, such as special forms, negotiable instruments, special purpose printers or security tokens.

DS13.5 Preventive Maintenance for Hardware Define and implement procedures to ensure timely maintenance of infrastructure to reduce the frequency and impact of failures or performance degradation.

is part of

Deliver and Support (DS) is concerned with the actual delivery of required services, which includes service delivery, management of security and continuity, service support for users, and management of data and operational facilities.

can be mapped to

IT Operations Control the Function responsible for Monitoring and Control of the IT Services and IT Infrastructure

IT Operations Management the function within an IT Service Provider that performs the daily Activities needed to manage IT Services and the supporting IT Infrastructure; IT Operations Management includes IT Operations Control and Facilities Management.

supports

Ensure satisfaction of end users with service offerings and service levels

Ensure that IT services and infrastructure can properly resist and recover from failures due to error, deliberate attack or disaster

Make sure that IT services are available as required