DS03 Manage performance and capacity

focuses on

making continuous IT performance and capacity improvements through monitoring and measurement

meeting response time requirements of SLAs

minimising downtime

is controlled by

DS03.1 Performance and Capacity Planning Establish a planning process for the review of performance and capacity of IT resources to ensure that cost-justifiable capacity and performance are available to process the agreed-upon workloads as determined by the SLAs. Capacity and performance plans should leverage appropriate modelling techniques ...

DS03.2 Current Performance and Capacity Assess current performance and capacity of IT resources to determine if sufficient capacity and performance exist to deliver against agreed-upon service levels.

DS03.3 Future Performance and Capacity Conduct performance and capacity forecasting of IT resources at regular intervals to minimise the risk of service disruptions due to insufficient capacity or performance degradation, and identify excess capacity for possible redeployment. Identify workload trends and determine forecasts to be input to ...

DS03.4 IT Resources Availability Provide the required capacity and performance, taking into account aspects such as normal workloads, contingencies, storage requirements and IT resource life cycles. Provisions such as prioritising tasks, fault-tolerance mechanisms and resource allocation practices should be made. Management should ensure that contingency plans ...

DS03.5 Monitoring and Reporting Continuously monitor the performance and capacity of IT resources. Data gathered should serve two purposes:

• To maintain and tune current performance within IT and address such issues as resilience, contingency, current and projected workloads, storage plans, and resource acquisition

• To report delivered ...

is part of

Deliver and Support (DS) is concerned with the actual delivery of required services, which includes service delivery, management of security and continuity, service support for users, and management of data and operational facilities.

refers to

Capacity Management Process The Process responsible for ensuring that the Capacity of IT Services and the IT Infrastructure is able to deliver agreed Service Level Targets in a Cost Effective and timely manner. Capacity Management considers all Resources required to deliver the IT Service, and ...

[06.5] Capacity management Objective: To ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer’s business needs.

supports

Make sure that IT services are available as required

Optimise the IT infrastructure, resources and capabilities.

Respond to business requirements in alignment with the business strategy