AI04 Enable operation and use

focuses on

providing effective user and operational manuals and training materials to transfer the knowledge necessary for successful system operation and use

is controlled by

AI04.1 Planning for Operational Solutions Develop a plan to identify and document all technical, operational and usage aspects such that all those who will operate, use and maintain the automated solutions can exercise their responsibility.

AI04.2 Knowledge Transfer to Business Management Transfer knowledge to business management to allow those individuals to take ownership of the system and data, and exercise responsibility for service delivery and quality, internal control, and application administration.

AI04.3 Knowledge Transfer to End Users Transfer knowledge and skills to allow end users to effectively and efficiently use the system in support of business processes.

AI04.4 Knowledge Transfer to Operations and Support Staff Transfer knowledge and skills to enable operations and technical support staff to effectively and efficiently deliver, support and maintain the system and associated infrastructure.

is part of

Acquire and Implement (AI) To realise the IT strategy, IT solutions need to be identified, developed or acquired, as well as implemented and integrated into the business process.

In addition, changes in and maintenance of existing systems are covered by this domain to make sure the solutions ...

supports

Ensure proper use and performance of the applications and technology solutions

Ensure satisfaction of end users with service offerings and service levels

Ensure seamless integratation of applications into business processes

Reduce solution and service delivery defects and rework.