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How would you feel if you visited your financial planners office and saw past-due credit card notices on their desk? Would
you trust an auto mechanic whose car backfires and produces black smoke? A dentist with bad teeth? A banker in shabby clothes?
An interior designer whose offices are a shambles? This is the position of the IT capability in many large organizations.
The designated custodian of critical business processes and data does not manage its own processes and data reliably. A response
in the form of Enterprise Resource Planning for Information Technology is emerging from major companies, research firms, and
vendors; they are labeling these offerings "ERP for IT, "IT Resource Planning", and related terms.
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