Availability Management basic concepts

is part of

Availability Management process responsible for Defining, Analysing, Planning, Measuring and Improving all aspects of the Availability of IT services

Availability Management is responsible for ensuring that all IT Infrastructure, Processes, Tools, Roles, etc are appropriate for the agreed Service Level Targets for Availability.

lists

Availability Ability of a Configuration Item or IT Service to perform its agreed Function when required. Availability is determined by Reliability, Maintainability, Serviceability, Performance and Security. Availability is usually calculated as a percentage. This calculation is often based on Agreed Service Time and ...

Reliability The (average) time between the occurrence of two Incidents (=MBTSI).

Maintainability A measure of how quickly and Effectively a Configuration Item or IT Service can be restored to normal working after a Failure.

Maintainability is also used in the context of Software or IT Service Development to mean ability to be Changed or Repaired ...

Serviceability the ability of a Third Party Supplier to meet the terms of their Contract

see publication details, table of content or references of 'Service Design'

Source: Service Design (OGC)

4.4 Availability Management

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Office of Government Commerce (OGC). COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.