Supplier Management Process

translates to German

Supplier Management Prozess Der Prozess ist verantwortlich dafür sicherzustellen, dass alle Verträge mit Suppliern die Anforderungen des Business unterstützen und alle Supplier ihre vertraglichen Verpflichtungen erfüllen.

has evolved from

Service Level Management Process The Process responsible for negotiating agreements in their various forms. It is also responsible for ensuring that ITSM Processes, internal and external agreements are appropiate for the agreed Service Level Targets.

contains

Supplier A Third Party responsible for supplying goods or Services that are required to deliver IT Services. Examples of suppliers include commodity hardware and software vendors, network and telecom providers, and outsourcing Organizations.

Supplier Management basic concepts In order to achieve consistency and effectiveness in the implementation of the policy, a Supplier and Contracts Database (SCD) should be established

Supplier Management objectives The main objectives of the Supplier Management process are:

- to provide value for money from suppliers and contracts

- to ensure that supplier contracts and agreements are aligned to business needs and SLAs.

Supplier Management roles

is referenced from

[07.3] Supplier management Objective: To manage suppliers to ensure the provision of seamless, quality services.

NOTE 1 The scope of this standard excludes the procurement of the suppliers.

NOTE 2 Suppliers may be used by the service provider for provision of some part of the service. It ...

can be mapped from

DS02 Manage third-party services 

Source: Service Design (OGC)

• 4.7 Supplier Management